For the past few days the ZoneEdit control panel has been down. When trying to login, users receive “Error Bad response from server, please contact support”. Unfortunately contacting support did not yield a reply. However, their Twitter stream does give periodic updates on the problem at twitter.com/zoneedit. An ETA would be very helpful to let their clients plan around this outage. Thankfully, their DNS service still seems to be responding and working without issues. I can still login to their old control panel (legacy.zoneedit.com) but unfortunately zones cannot be managed here any longer since the move to the new system.
I am in a bit of a situation now. I have a static IP being changed by my service provider this week. I was hoping to change things over on the weekend which is when I discovered the control panel error and had to re-schedule. With only two days left before the change and potentially 500-1000 users being effected I am left with tough choices. I have been using ZoneEdit for almost a decade even when their classic control panel was horribly out of date – their service was always reliable and I can’t even remember a time when it was down. ZoneEdit was/is probably most inexpensive and reliable DNS services out there. Most other professional managed DNS provider charge quite a bit more.
I have a feeling they suffered some sort of attack or were hacked. Being as their user base is most likely very technical, I expect a technical response to this problem and how they ensure it will not happen again.
Here are several Managed DNS providers if you need to find an alternative:
Another alternative is to find a reliable hosting company that gives you full DNS control. Some companies charge as little as a few dollars a month for hosting with a full cPanel control panel. I liked the tools and flexibility of ZoneEdit and even used their Tertiary DNS services and want to avoid leaving but I may be forced to. I will give ZoneEdit until tomorrow morning before I find an alternative service or host the DNS myself.
The ZoneEdit website is now down. Not a good sign. And still little information coming from Twitter.
Sorry ZoneEdit, you have been great while you lasted but this outage has gone on too long and I am forced to find alternatives.